CITADEL//MATRIX

Software & API integration · Michigan Your systems,
finally talking.

API and software integration for Michigan organizations: connect the platforms you already use, keep data in sync, plan migrations, and make problems visible instead of silent.

Connect the dots How a project works
Module specMOD_04
  • CONNECTSAPIs · webhooks · fileswhat each allows
  • MOVESData · events · alertsboth ways
  • BUILTFor your systemsto order
  • PROCESSRequest → delivery5 steps

01 What we build

Connections
you can trust.

An integration is only useful if people can rely on it. Each connection is designed around what moves, who owns it, and what happens when something goes wrong.

  • int.api

    API integrations

    Connections between your systems and third-party platforms through their APIs, built around what each system allows.

  • int.sync

    Data synchronization

    Records kept consistent across systems on a schedule, in near real time, or whenever something changes.

  • int.events

    Events and notifications

    When something happens in one system, the right people and the right systems hear about it.

  • int.migrate

    Data migration

    Moving data out of an old system: mapped, cleaned, moved, and checked before anyone relies on it.

  • int.files

    Imports and exports

    Where there is no API, structured file exchanges that are validated on the way in.

  • int.watch

    Monitoring and error handling

    Logs, retries where they are safe, and alerts, so a failed sync is noticed and fixed.

02 Signs it’s time

When copy and paste
becomes a job.

Disconnected tools rarely fail loudly. They cost a little time, every day, in every team.

  • Copy and paste is a daily task. Someone moves data between systems by hand every day or week.

  • Systems disagree. A customer, order, or record looks different depending on where you check.

  • Updates arrive late. People find out about changes after they matter.

  • An old system is holding you back. Data is trapped in software you want to retire.

  • Integrations fail silently. A connection breaks and nobody knows until something is missing.

  • Every new tool adds another island. Each platform works well alone, but not together.

03 Planned and built

Understood first.
Reliable after.

Integration work starts with discovery: what each system can do, and what the data really looks like.

Discovery We look at first

  • Which systems are involved, and who owns them
  • What data moves, and in which direction
  • Which system is the source of truth for each record
  • What each system offers: APIs, webhooks, or exports
  • Access, permissions, and data quality

Reliability Designed in

  • Validation before data is written
  • Retries where they are safe
  • Logs of what moved, and when
  • Alerts when something needs a person
  • A clear view of each connection’s state

04 How it works

From request
to connected systems.

Every integration project follows the same five steps. Nothing is built until you’ve approved a quote.
The full process

  1. 01 / Request

    You send a request.

    Tell us which systems should share information.

  2. 02 / Meet

    We gather requirements.

    Systems, data, direction, and ownership, agreed together.

  3. 03 / Quote

    You receive a quote.

    A quote for the integration, based on the agreed requirements.

  4. 04 / Payment

    Payment is collected.

    When you accept the quote, payment is collected and work begins.

  5. 05 / Deliver

    We build and deliver.

    Your integration is built, tested, and delivered to you.

05 Queries

Integration
questions.

int.01What is a software integration?

An integration lets two or more systems share information automatically, so people don’t have to copy data between them by hand. It can run on a schedule, in real time, or when something specific happens.

int.02What do you need to know before connecting our systems?

Which systems are involved, what information should move and in which direction, who owns each record, how often it changes, and whether each system offers an API, webhooks, or file exports.

int.03What happens when an integration fails?

Integrations should be designed for it: validating data, retrying where it is safe, logging what happened, and making problems visible to the right person instead of failing silently.

int.04Can you migrate data from an old system?

Migration can be part of a project. It is planned during the requirements meeting: what data moves, how it is cleaned and mapped, and how the move is checked.

06 Keep exploring

Related
modules and guides.

07 Start with a request

Which systems
should be talking?

List the tools you use and where information gets stuck between them.